ABigCandy Casino Privacy Policy

At A Big Candy, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at abigcandyspins.com. By using our services — including when you complete the A Big Candy casino login, sign up for an account, or claim any A Big Candy casino no deposit bonus — you agree to the practices described in this document. We encourage you to read this policy carefully before using our site.

1. Who We Are

We operate ABigCandy, an online casino licensed by the Curaçao Gaming Control Board, offering real money gaming primarily to players in Australia. Our platform is accessible at abigcandyspins.com, and we provide games, promotions, and account services to registered users. For all privacy-related inquiries, you may contact us at support@abigcandy.com. As the data controller, we are responsible for your personal information and committed to handling it lawfully, fairly, and transparently.

2. What Information We Collect

When you interact with A Big Candy casino online — whether you register, log in, make a deposit, or redeem an A Big Candy casino free chip — we may collect the following categories of personal data:

2.1 Information You Provide Directly

Full name, date of birth, and contact details (email address, phone number)
Residential address and country of residence
Account credentials used for ABigCandy login
Payment information, including card details and cryptocurrency wallet addresses
Documents submitted for identity verification (e.g., passport, driver's licence)
Any bonus codes or promo codes you enter, such as A Big Candy casino codes or coupon codes

2.2 Information We Collect Automatically

IP address, browser type, and device identifiers
Gameplay activity, session duration, and wagering history
Transaction records, including deposits and withdrawals
Communication logs if you contact our support team via live chat or email
Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

At ABigCandy, we use the information we collect for a variety of legitimate purposes. Our primary goal is to provide you with a safe, enjoyable, and legally compliant gaming experience. Specifically, we use your data to:

Create and manage your A Big Candy casino account, including verifying your identity during sign up
Process deposits and withdrawals, including AUD and Bitcoin transactions
Administer bonuses and promotions, such as A Big Candy casino free spins, no deposit bonus offers, and the welcome bonus of 345% + 200 Free Spins
Comply with our legal and regulatory obligations under our Curaçao gaming licence
Prevent fraud, money laundering, and underage gambling
Respond to your support requests and communicate account-related updates
Improve our platform, games, and overall user experience
Send you promotional communications, where you have consented to receive them

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual necessity: Processing is required to fulfil our obligations to you as a registered player at A Big Candy casino Australia, including executing transactions and managing your account
Legal obligation: We are required by applicable laws and our licence conditions to verify player identities and monitor transactions
Legitimate interests: We may process data to protect the security of our platform and prevent fraudulent activity
Consent: Where we send marketing materials or use non-essential cookies, we rely on your explicit consent

5. Data Sharing and Disclosure

We do not sell your personal data. However, at ABigCandy, we may share your information with trusted third parties in the following circumstances:

Payment processors: To handle deposits and withdrawals via Visa, Mastercard, Neosurf, and Bitcoin
Identity verification providers: To confirm your identity in accordance with our regulatory requirements
Game software providers: Our exclusive provider, Realtime Gaming (RTG), may receive limited technical data necessary to operate games
Regulatory and law enforcement authorities: Where we are legally required to disclose information
Service providers: Including hosting, analytics, and customer support tools, who are bound by strict confidentiality agreements

We require all third parties to respect the security of your data and to handle it in accordance with applicable law. We do not allow our partners to use your personal data for their own marketing purposes.

6. Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. At A Big Candy, we are obligated under our Curaçao licence to retain certain records — including transaction history and identity documents — for a minimum period following account closure. When your data is no longer required, we securely delete or anonymise it.

7. Cookies and Tracking Technologies

Our ABigCandy platform uses cookies and similar technologies to enhance your experience, ensure platform security, and analyse site usage. We use the following types of cookies:

Essential cookies: Required for the platform to function, including maintaining your A Big Candy casino login session
Functional cookies: Allow us to remember your preferences and settings
Analytics cookies: Help us understand how players navigate our site so we can improve performance
Marketing cookies: Used, with your consent, to deliver relevant promotional content about A Big Candy casino bonus codes and free spins offers

You may manage or withdraw your consent to non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.

8. Security of Your Data

At A Big Candy, we implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our security practices include SSL encryption across all pages, secure payment gateways, and strict internal access controls. However, no method of transmission over the internet is entirely risk-free, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. As an ABigCandy player, you may be entitled to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data, subject to our legal obligations
Object to or restrict certain types of processing
Withdraw consent for marketing communications at any time
Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at support@abigcandy.com. We will respond to all verified requests within a reasonable timeframe.

10. Responsible Gaming and Data

At A Big Candy casino Australia, we take responsible gaming seriously. We may use your account data — such as deposit frequency, wagering patterns, and session duration — to identify potential signs of problem gambling and to enforce self-exclusion requests. This processing is carried out in your interest and in accordance with our licensing obligations. If you believe your gaming activity requires attention, please contact our support team through ABigCandy's 24/7 live chat.

11. Links to Third-Party Sites

Our platform may contain links to external websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies independently. This Privacy Policy applies solely to data collected through abigcandyspins.com and our associated services.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. At A Big Candy, we will notify you of any significant changes by posting a prominent notice on our website or by sending you an email to your registered address. Continued use of our services after any update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ABigCandy handles your personal data, please do not hesitate to get in touch. You can reach our support team 24/7 via live chat once logged into your account, or by emailing us at support@abigcandy.com. We are committed to addressing your privacy concerns promptly and transparently.

Content updated: July 12, 2026